We want you to be completely satisfied with your purchase.
Right of Withdrawal
Customers located within the European Union have the right to withdraw from their purchase within 14 days of receiving their order without providing a reason.
Return Conditions
To be eligible for a return:
- Items must be unused and in their original condition.
- Items must be returned in their original packaging whenever possible.
- Proof of purchase is required.
How to Request a Return
Please contact us at info@thebelamore.de within 14 days of receiving your order.
Refunds
Once the returned item has been received and inspected, we will notify you regarding the approval of your refund.
Approved refunds will be issued using the original payment method within 14 days.
Non-Returnable Items
For hygiene and safety reasons, certain products may not be eligible for return if opened or used.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery and include photographs of the issue.