Shipping Policy
Thank you for shopping with Belamore Collection.
Processing Time
Orders are processed within 1–3 business days after payment confirmation. Business days are Monday to Friday, excluding public holidays in Berlin, Germany.
Shipping Locations
We currently ship to customers within Europe.
Delivery Times
Estimated delivery times:
- Germany: 2–5 business days
- EU countries: 3–10 business days
Please note that delivery times are estimates and may vary due to carrier delays, customs procedures (where applicable), or peak seasons.
Shipping Costs
Shipping costs are calculated at checkout and displayed before payment is completed.
Tracking
Once your order has been shipped, you will receive an email containing tracking information.
Lost or Delayed Packages
If your package has not arrived within the expected timeframe, please contact us and we will assist you in locating the shipment.
Damaged Packages
If your order arrives damaged, please contact us within 48 hours of delivery and provide photographs of the damaged item(s) and packaging so that we can help resolve the issue.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information. If an order is returned due to an incorrect address or failure to collect the package, additional shipping charges may apply for reshipment.