Return & Refund Policy
Belamore Collection, customer satisfaction is important to us. Please read our Return & Refund Policy carefully before making a purchase.
1. Return Period
Eligible items may be returned within 14 days of receiving your order.
To request a return, please us at info@thebelamore.de before sending any item back. Returns sent without prior authorization may not be accepted.
2. Change of Mind Returns
If you change your mind about your purchase, you may request a return within 14 days of delivery, provided that the item:
* Is unused and unopened.
* Is in its original condition.
* Is in its original packaging.
* Includes all accessories, manuals, and any free gifts provided with the purchase.
Items that do not meet these conditions may not be eligible for a refund.
3. Used Items
Products that have been used, worn, washed, assembled, altered, or damaged by the customer are not eligible for a refund or exchange, unless the item was defective upon arrival or the incorrect product was supplied.
4. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery.
Please provide:
* Your order number.
* Clear photographs of the item.
* Photographs of the packaging.
* A description of the issue.
Once your claim has been reviewed, we will provide an appropriate solution, which may include a replacement, refund, or other suitable resolution.
5. Products Fulfilled by Our Trusted Partners
Some products available in our store are fulfilled and shipped directly by our trusted fulfillment partners.
Return eligibility and processing may vary depending on the product and supplier requirements.
If your return request is approved, we will provide the correct return instructions and return address.
Please do not return any item without receiving authorization from our customer support team.
6. Return Shipping Costs
Change of Mind
If you are returning an item because you changed your mind, you are responsible for all return shipping costs.
Damaged, Defective, or Incorrect Items
If your item is confirmed to be damaged, defective, or incorrect, we will review your claim and provide an appropriate solution in accordance with our supplier’s policies and applicable consumer rights.
7. Refunds
Once your returned item has been received and inspected (where applicable), we will notify you whether your refund has been approved.
If approved, your refund will be processed to your original payment method within a reasonable processing period.
Original shipping charges are generally non-refundable unless required by applicable law.
8. Non-Returnable Items
The following items cannot be returned unless they arrive damaged, defective, or incorrect:
* Used products.
* Opened products where hygiene or health protection prevents resale.
* Products damaged by misuse or improper handling.
* Items marked as non-returnable on the product page.
9. Contact Us at info@thebelamore.de
If you have any questions regarding returns or refunds, please contact our customer support team before returning any item.
We are committed to resolving all return requests fairly and as quickly as possible.
Belamore Collection, customer satisfaction is important to us. Please read our Return & Refund Policy carefully before making a purchase.
1. Return Period
Eligible items may be returned within 14 days of receiving your order.
To request a return, please us at info@thebelamore.de before sending any item back. Returns sent without prior authorization may not be accepted.
2. Change of Mind Returns
If you change your mind about your purchase, you may request a return within 14 days of delivery, provided that the item:
* Is unused and unopened.
* Is in its original condition.
* Is in its original packaging.
* Includes all accessories, manuals, and any free gifts provided with the purchase.
Items that do not meet these conditions may not be eligible for a refund.
3. Used Items
Products that have been used, worn, washed, assembled, altered, or damaged by the customer are not eligible for a refund or exchange, unless the item was defective upon arrival or the incorrect product was supplied.
4. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery.
Please provide:
* Your order number.
* Clear photographs of the item.
* Photographs of the packaging.
* A description of the issue.
Once your claim has been reviewed, we will provide an appropriate solution, which may include a replacement, refund, or other suitable resolution.
5. Products Fulfilled by Our Trusted Partners
Some products available in our store are fulfilled and shipped directly by our trusted fulfillment partners.
Return eligibility and processing may vary depending on the product and supplier requirements.
If your return request is approved, we will provide the correct return instructions and return address.
Please do not return any item without receiving authorization from our customer support team.
6. Return Shipping Costs
Change of Mind
If you are returning an item because you changed your mind, you are responsible for all return shipping costs.
Damaged, Defective, or Incorrect Items
If your item is confirmed to be damaged, defective, or incorrect, we will review your claim and provide an appropriate solution in accordance with our supplier’s policies and applicable consumer rights.
7. Refunds
Once your returned item has been received and inspected (where applicable), we will notify you whether your refund has been approved.
If approved, your refund will be processed to your original payment method within a reasonable processing period.
Original shipping charges are generally non-refundable unless required by applicable law.
8. Non-Returnable Items
The following items cannot be returned unless they arrive damaged, defective, or incorrect:
* Used products.
* Opened products where hygiene or health protection prevents resale.
* Products damaged by misuse or improper handling.
* Items marked as non-returnable on the product page.
9. Contact Us at info@thebelamore.de
If you have any questions regarding returns or refunds, please contact our customer support team before returning any item.
We are committed to resolving all return requests fairly and as quickly as possible.